My boiler has ‘five-year warranty’ written on it, but both manufacturer and retailer insist I was covered for only one year
I had a Worcester Bosch Green Star combi boiler installed by British Gas a year and a half ago, and it has broken down. I remember when purchasing it that British Gas told me that, because it installed it, I would get a five-year warranty. There is even a sticker on the side of the boiler that says “five-year warranty”. But both Worcester Bosch and British Gas say the boiler only had a one-year warranty, which ran out in February this year. Neither say I am covered for repairs, and I am left with no boiler and will soon be out of pocket. I have spoken to British Gas five times and it is still to get back to me. PM, Ely, Cambridgeshire
A boiler should not break down after such a short period. After you wrote to us, and sent a photo of the warranty sticker to Worcester Bosch, it agreed to send someone to fix it. However, that still leaves the question of why British Gas refused your claim – or to even offer an explanation. British Gas claimed the boiler manufacturer mistakenly included literature about a five-year warranty in the boiler packaging, which was not part of the agreement you signed.