Regulator will start publishing quarterly figures as number of disputes looks set to exceed 2013’s total
Claims by the big six energy suppliers to have improved the way they work in the face of widespread public criticism were dealt a blow when regulator Ofgem said that complaints against them were running higher than ever.
The watchdog said on Wednesday that in the first nine months of the year there had been almost 4.9m complaints, and it estimated that the total for 2014 “will exceed last year’s figure” of 5.5m.