Energy firm pledges to hand money to charities helping vulnerable customers after finding it badly breached complaint handling rules
EDF Energy has become the latest of the big six energy suppliers to feel the heat of the energy regulator by paying out £3m to vulnerable customers after breaching complaints handling rules.
The French state-owned group has been punished 24 hours after the Labour party unveiled plans to revoke the licences of energy suppliers that repeatedly act against the interests of consumers.