Energy sector’s ombudsman says complaints in the first quarter of 2014 more than tripled compared to same period last year
Energy complaints in the first quarter of 2014 more than tripled compared to the same period last year to their highest level ever recorded, the energy sector’s ombudsman said on Monday.
The figures are likely to put further pressure on energy companies, already under fire from consumer groups and politicians about rising bills and soaring fuel poverty, which now afflicts 4.5 million Britons. Energy regulator Ofgem said last month that it was referring the sector to the Competition and Markets Authority (CMA), a review which could see the big six electricity suppliers forced to separate their power stations and supply businesses.