Following a complaint to Guardian Money, more tales of woe emerge about the firm’s broken payment system and its frustrating website
Co-operative Energy has become the latest supplier to go into customer services meltdown, leaving thousands of customers with no bills for six months after installing a new billing system.
Related: Npower profits plunge 60% amid ongoing billing problems
The website appears to no longer accept meter readings. How can you run an energy firm like this?
These issues have resulted in poor experiences for some of our customers