The famously abrasive budget airline has made a concerted effort to soften its approach – and has been rewarded with some impressive annual results
Despite Ryanair’s image makeover as a caring carrier, passengers remain anxious in the queue to board the airline’s 0940 flight from Gatwick to Dublin.
Mainly, though, that’s because the gate display is describing it erroneously as an easyJet flight to Berlin. But there is a difference from the Ryanair queues of old: no jostling for the best seat, and a noticeable array of odd-shaped cases, second bags, shopping and oversized soft toys being carried aboard.