G4S has been hired to take my energy readings, but I’m not comfortable dealing with this firm
I am a Scottish Power customer but have just received a letter from G4S Utility and Outsourcing Services (UK) Limited requesting I supply them with my electricity reading. The letter states: “We appreciate that you may have supplied your readings to Scottish Power directly, however to ensure that G4S have a record of readings for your property we would be grateful if you could contact us with your electricity meter readings on this occasion. Please note this is a request and not an obligation.”
I am bewildered as to why Scottish Power is paying to outsource its meter reading service when it has a perfectly good online system. I am also concerned that it has passed on my details to another company without my consent (albeit with my name misspelt, an incorrect house number and no flat position on address). I have responded to Scottish Power to the effect that hell will freeze over before I provide any details to such a company. What advice can you give me regarding the legality of passing my address to another party? MM, by email