Comments from Alistair Phillips-Davies, boss of one of the big six firms, come as poll shows deep customer dissatisfaction
The chief executive of SSE, one of the big six energy providers, has urged the industry to move away from its confrontational stance and embrace all market reforms that benefit the customer.
Alistair Phillips-Davies also called on the Competition and Markets Authority (CMA) to undertake the widest possible investigation of all aspects of the sector in a bid to clear the air.